Last updated 20 October 2026

Refund and delivery policy

Guides are digital products. You get them instantly, and you can have your money back in full until you download one.

Delivery

• Your guide is delivered as a PDF download straight after payment. Nothing is shipped.
• If you lose the file, download it again at any time on the “Get my guide again” page, using the email you paid with and your receipt.
• Updated editions are emailed to you free for 12 months from purchase.
• If you paid but did not receive your guide, email us and we will send it the same working day.

Refunds

• Before you download: a full refund, for any reason. Email us within 30 days of payment.
• After you download: no refund, because a downloaded file cannot be returned.
• If something went wrong on our side — you were charged twice, the file was faulty, or you bought the wrong guide by mistake and tell us before downloading it — we refund or fix it in full.
• A refund does not depend on the outcome of any visa application. The guide is information; nobody can guarantee a visa.

How refunds are paid

Refunds go back to the card, UPI account or bank account you paid from, through Razorpay or Stripe. They are issued within 5 working days of approval; your bank may take a further 5 to 10 working days to show them.

How to ask

Email support@canadaonestep.com from the address you paid with, with your payment receipt.